SHOPPING INFORMATION

What are my shipping options?

Our default carriers that we use are FedEx and USPS which we have pickups every day. We can ship via UPS if you have a preference, we can accommodate you. 

How long will delivery take?

Shipping transit times will vary from 1 day up to 5 days for ground transportation depending on where you live in relationship to Florida. States that are closer to Florida, ground will only take 2 days, CA will take 5 days. Please visit the Shipping and Transit Times page where we have Transit maps for FedEx and UPS with their posted ground transit times. 

What exactly happens after ordering?

Once you have submitted your order and it has been processed it gets reviewed to make sure engraving information is clear, we will confirm inventory and after everything has been confirmed it will go in line for engraving. We work on the basis of first in first out. Meaning we will need to work through all the orders that were place ahead of yours before we can start Manufactuing your order. Typically, most orders ship in 3 - 5 business days but that will depend on order flow, if we have an unusual number of orders in house it can take longer than the posted 5 days to produce your order. Remember, all items are custom made for you, they are not pulled off a shelf, each order has to be manufactured. However, we will do everything possible to stick to our posted production times. If we foresee long times, we will email you.

Do I receive an invoice for my order?

We will email you an order conformation at the time you place your order which will be considered your invoice. We will not place an invoice in with your order in case you are shipping it to another address as a gift.

How Can I Return My Oder?

Yes, but only under certain circumstances. Unfortunately, we do not issue any refunds once a product has been customized and engraved since we cannot resell the item. Refunds and returns are only authorized if we made an error in engraving, then you will have the option of us re-engraving your order or a refund.

 

PAYMENT INFORMATION

When is the order payment is taken of my bank account?

At the time you submit your order your charge card will be process. Once we get confirmation your order will get in line for engraving. Since all orders are custom made and not resell able once it is engraved, we need to have payment before engraving process begins.

What is wishlist?

The Wishlist is where you place some of your favorite items that you may want to purchase at a future date and can place them in your Wishlist which lets you find them easily.

What should I do if I receive a damaged or wrong product?

We take the utmost care when packing your order to ensure your order arrives safely and undamaged. We understand that sometimes things happen that out of our control. With that said we have insurance on all packages for damage, in the event that your order is damaged we will ship you a replacement immediately. We will file the claim on your behalf, so you are not inconvenienced any more than what you have been already. The only thing we will need you to do is take a picture of the damage item and the box it came in. The carrier will need these items to process the claim.

Can I change or cancel my order?

Yes, as long as your order has not been engraved, we can cancel it for you, or you can make any changes you like. Just email us or call.

What is ``package tracking`` in my orders?

This will allow you to track order and where your package is in the delivery process.

Will you replace items that say out of stock?

Yes, if an item is out of stock, it is most likely on order with the manufacturer, and we are waiting for it to shipped from the manufacturer. During these tuff economic times of the pandemic most supply lines have been drastically affected.