Will I receive the same product that I see in the picture?

The pictures posted on the website are the same product in inventory for that stock number and is the same product that we will engrave and ship to you. If we changed or switched to a different manufacturer we will contact you first before engraving and shipping our order to let you know and give you the option of canceling or continuing with your order. If we change product or manufacturers then we will replace the picture on the website with a current picture of what is in inventory.

Where can I view my sales receipt?

We do not include a sales slip in with your order. Your sales receipt will be emailed to you at the time when your order is processed

How can I return an item?

Yes, but only under certain circumstances. Unfortunately we do not issued any refunds once a product has been customized and engraved since we cannot resell the item. Refunds and returns are only authorized if we made an error in engraving, then you will have the option of us re-engraving your order or a refund.

Will you restock items indicated as “out of stock?”

Yes, if an item is out of stock it is most likely on order with the manufacturer and we are waiting for it to shipped from the manufacturer. During these tuff economic times of the pandemic most supply lines have been drastically affected.

When will my order ship?

We try to ensure all orders are processed, manufactured and shipped in our promised timeline of 3 to 5 business days. Naturally we are trying to produce all orders as fast as we can while assuring quality control. Certain times of the year we are busier than other times so production during the busy time can run closer to 5 to 6 days and in the slower times can run as soon as 2 to 3 days.

Engraving Information - We Offer Two Engraving Processes

Old School Stone Wheel

Deep Etch Sandblasting

This method of engraving was very popular in the early and mid nineteen hundreds with many engraving shop all over the country. Today, only a hand full practice this dying art form. If you are looking for depth to each cut, then this is the perfect choice. Hand Etched offers the deepest cuts and is totally unique to the finished cuts, no manufactured look here. Just looking at the engraved item will let you know that there was stencil created here. Since every design or letter is made by a series of cuts the lettering is mostly block shape.

This process has a more manufactured finished look to the engraving. But your engraving options are unlimited. Basically you can engraving pretty much anything with thousands of fonts to choose from and basically any custom logo you have unlimited possibilities. This process is perfect for duplicating logos, corporate logos and all types of font style to choose from. Stone Wheel Hand engraving doesn’t use font styles to produce a letter or text it is done by a series of cuts, block letters. You can only engrave a font style using this process

You can’t go wrong with either engraving process. It will come down to what you are wanting to engrave, if engraving a custom logo image, a corporate logo, or want to use a certain font then you have use the Sandblasting engraving process. If you are looking for a different look, then give the Stone Wheel Hand Engraving a try.

There are different engraving options for each of the two processes, so make sure you are on the correct order page when ordering.