Will I receive the same product that I see in the picture?

The pictures posted on the website are the same product in inventory for that stock number and is the same product that we will engrave and ship to you. If we changed or switched to a different manufacturer we will contact you first before engraving and shipping our order to let you know and give you the option of canceling or continuing with your order. If we change product or manufacturers then we will replace the picture on the website with a current picture of what is in inventory.

Where can I view my sales receipt?

We do not include a sales slip in with your order. Your sales receipt will be emailed to you at the time when your order is processed

How can I return an item?

Yes, but only under certain circumstances. Unfortunately we do not issued any refunds once a product has been customized and engraved since we cannot resell the item. Refunds and returns are only authorized if we made an error in engraving, then you will have the option of us re-engraving your order or a refund.

Will you restock items indicated as “out of stock?”

Yes, if an item is out of stock it is most likely on order with the manufacturer and we are waiting for it to shipped from the manufacturer. During these tuff economic times of the pandemic most supply lines have been drastically affected.

When will my order ship?

We try to ensure all orders are processed, manufactured and shipped in our promised timeline of 3 to 5 business days. Naturally we are trying to produce all orders as fast as we can while assuring quality control. Certain times of the year we are busier than other times so production during the busy time can run closer to 5 to 6 days and in the slower times can run as soon as 2 to 3 days.

OUR REFUND POLICY

Our goal is for total customer satisfaction; it is our utmost concern and goal. When selling custom engraved products offering refunds is very difficult once the product has been engraved. Once engraved, the product has no re-sale value and usually cannot be re-stocked or sold again. Therefore we do not offer any refunds on our engraved product. Only under certain conditions will we offer a refund.

For a full refund to be authorized, certain condition would have to be meet. They are for orders, which have not been started or in production and for any order which we have made an engraving mistake on your order where the engraving information that was submitted on your order does not match what we engraved. Both conditions, a full refund would be issued immediately. On order where we unfortunately made an engraving error we would offer you to have your order re-engraved where you would not be required to send back your original order received or you can opt to have a full refund and we would email a return shipping label t return the merchandise.

If you have received your order and found that you accidently submitted the wrong engraving information unfortunately we cannot issue a refund, we do feel your pain and would be happy to issue you a 50% credit towards any future order, good for 1 year and FREE shipping.

It’s important to double check the placement of initials for the monogrammed style you choose to make sure they are in the proper order for the monogram style. For example, choosing the classic monogram style where the last name initial is in the middle, so the order entry would be; first, last, middle or for married couple; wife’s, last name, man’s initial’s in that order. However, if you should make a mistake, we feel your pain and will be very happy to offer you a 50% discount towards a re-order and FREE shipping to re-engrave your order.

Please make sure to check spelling, dates, names, and photos carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

Returning Merchandise

We accept returns on our items where we have made an engraving mistake and you have chosen to have a refund , but to return your order you will need to email us first for authorization. If we made a mistake in engraving or received the wrong product which was out fault, we will gladly re-ship your order for you ASAP or issued you a full refund where you will need to return the item or items.

However, we cannot accept returns on any items that have been custom engraved with the wrong engraving information the customer submitted on the order page or by email. Please see the policies below regarding order errors and breakage during shipping.

Errors Made When Ordering

If we make an error on the engraving, we will immediately replace an item at no charge and free shipping. If the error was made by the customer (such as a typo made on the order form or last name initial not in the proper space for a 3-letter monogram), then we cannot be held responsible. While we will attempt to clear up any uncertainties or vague instructions prior to engraving, in general we will use what is entered on the order form or email. Please make sure to proof read your orders before submitting it, especially for the letter placement in the different monogram styles where your letter placement will change base on the monogram style you are selecting.

Requesting Return Authorization

All returns need to be in writing via email. Your email must contain your order number and the reason why you are requesting a return.

Need Help? Call (561) 301-8684

ALL Orders Include FREE Engraving!

OUR REFUND POLICY

Returning Merchandise

Errors Made When Ordering

Requesting Return Authorization

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Refund and Returns Policy

OUR REFUND POLICY

Returning Merchandise

Errors Made When Ordering

Requesting Return Authorization

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